Behind the Scenes

A peek into how we work, why we're building Channeled – and what we're up to next.

Channeled

Meet Channeled.

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We're building a better way for teams to work with customers.

Today, companies are really good at handling a single ping, answering a support ticket or having a customer conversation – but it's really difficult to turn that interaction collectively into predictable outcomes at renewal or expansion.

Getting customer experience right is hard. It requires context, relationships, and organization. Losing a single key account can be a huge hit. Yet most teams still hack a bandaged mix of spreadsheets, CRMs, apps, notes, sales outreach tools, and Slacks every single day.

We imagine a simpler world: a world where customers feel close and accessible. A world where your team isn't lost in a morass of reactive tasks. A world where the place you share customer work everyday – Slack – doesn't make you lose sight of the big goals and targets. A world where your team has confidence in the health and future of every customer, and where you can spend time on customer relationships, not endless tasks.

In a time when there are more bots than ever – we imagine a more connected, human, way.

That's why we're building Channeled, a workflow and engagement platform for customer success teams who want to stay close to their customers. Channeled helps teams who work with their customers in Slack scale process and communication.

We're very early on, so if you'd like to try the product, just ask. We'd be happy to give you an early look.