# Introducing Channeled’s integration with Intercom

12/5/2022

> Channeled's integration with Intercom gives organizations the ability to scale consistent support for customers in Slack.

As your customer base grows, it’s increasingly important to meet them where they are – in Slack and beyond. That’s why many teams use Intercom to manage support tickets across multiple platforms – from email, to in-app support, to live chat. But what if your customers expect personalized, high-touch support from Slack, where they're most active?

Enter Channeled's integration with Intercom – a simple way to keep your team organized in their helpdesk while keeping support personalized and high-touch in Slack.

## Why we built this

Customer Success teams in Slack work closely with their Support counterparts to make sure that valuable customers in these high-touch channels get day-to-day questions answered. But for many Support teams, handling questions from customers in Slack channels requires context-switching, lost time, and worst of all – burnout.

## About this integration

Channeled's integration with Intercom allows Support teams to stay organized _and sane!_ in one place – their helpdesk – while giving Customer Success teams the confidence to route support questions from Slack to their internal team.

Here are just a few of the things you can do with the integration:

### Customer Support

- **Answer Slack messages from Intercom** without having to jump back into channels
- **Collaborate with team members** with synced internal commenting, allowing you to loop in cross-functional teams across Intercom and Slack

### Customer Success

- **Customize when tickets are synced** so that not all messages from Slack customers turn into support tickets in Intercom
- **Sync statuses, tags, and fields** so that you can tag and update messages from Slack without jumping into Intercom, or vice versa

## Learn more

Get details on Channeled's integration with Intercom [**here**](/content/integration/intercom.html) – or let us know what you think and what you'd like to see next by saying hello below!