‍Channeled FAQ

Explore frequently asked questions about Channeled, covering Slack integrations, pricing, and more. If you’re looking for more answers, get in touch on Slack or email hi@withchanneled.com.

Pricing Plans

Starter

• Up to 10 connected customers
• Free per active customer
• Unlimited team members
• Shared inbox
• Notifications and routing

Team

• Up to 25 connected customers
• $6 per active customer
• Reporting
• 1-to-many broadcasts

Growth

• Up to 150 connected customers
• $9 per active customer
• CRM and helpdesk integrations
• Workflows and playbooks

Enterprise

• Unlimited connected customers
• $12 per active customer
• Advanced permissions
• Product and advanced integrations

Questions, Frequently Asked

Channeled Overview

What is Channeled?
Channeled helps go-to-market teams scale customer operations and work in Slack. You can connect your helpdesk, sync activity from Slack to Salesforce, automate outreach in Slack, or follow the steps below.

Step 1: Basic Channel Organization
Channeled provides a unified view across Slack in one feed and inbox, giving teams the flexibility to serve their customers in Slack, triage directly in a team channel, or close tickets across a nimble inbox or Kanban view. Our customers have been able to manage Slack channel coverage and ownership across hundreds or thousands of channels at a time.

Step 2: Integrations
We enable you to unify and sync your core GTM, collaboration, task management, and support systems with Slack:

CRMs

• Salesforce
• Hubspot
• Attio
• Notion

Ticketing

• Intercom
• Zendesk
• Freshdesk
• Salesforce Cases
• Hubspot Tickets

Task Management

• Linear
• Asana
• ProductBoard
• Jira

Step 3: Automated Workflows
Channeled provides 100+ automations that enable structured syncing of Slack messages from customers and internal team members to your core GTM systems. Once you've connected integrated systems, you can use Channeled to segment channels within Slack for scaled messaging, execute automated thread syncs to ticketing systems, or provide pre-built escalation workflows to saved notes and threads for task tracking. Everything syncs back to your CRM, allowing your team to go from messy Slack channels to an organized queue in minutes.

What kinds of companies use Channeled?
We serve GTM teams of all sizes, ranging from hypergrowth startups to SMBs, solo founders, and more. We have thousands of users and hundreds of paying customers, including Clay, Apollo.io, WorkOS, and more.

Who on my team should use Channeled?
Here are a few typically successful team setups we’ve seen with Channeled:

• Support Operations leaders decide the experience they want to shape for customers and team members in Slack.
• A support integration team member implements the above criteria into Channeled.
• Most support agents do not interface directly with Channeled but benefit from synced messages from Slack in their helpdesk.

In GTM organizations:

• Sales and Customer Operations leaders determine how they want to structure notes and tasks from Slack into their CRM.
• A revenue operations team member drives the automation, triggering, and design of how Slack channels are either automatically created from CRM accounts or enabled for AEs directly in Salesforce or Hubspot.
• Marketers and PMMs drive the audience segmentation, scheduling, and content of scaled broadcasts delivered to customers and channels in Slack.

What common use cases can I accomplish with Channeled?

• Manually saving messages and reminders in Slack in silo'd and personal task management systems.
• Automatically broadcast or message tailored messages across 100s of channels instead of copy-pasting.
• Automate syncing between Slack and your support systems in customer-facing channels.
• Automatically create and structure Slack channels across your GTM team for scaled channel management.

How much does it cost?
Our paid plans start at $100/mo to cover unlimited Slack channels and unified Slack thread management. Most teams work on our Growth Plan, which enables helpdesk and CRM integrations. We have a 30-day free trial that you can use to get started today.

How does Channeled impact my support team?
Channeled enables your support team to stay within their unified helpdesk, like Zendesk or Intercom, and support customers directly in Slack. When they respond from the helpdesk, their messages can appear in Slack like native Slack responses.

How does Channeled impact my sales and success team?
Channeled allows sales and success team members to share notes in Slack and automatically structure and save them back to the CRM for detailed activity reporting.

Support Workflows

Which helpdesks can I connect with Channeled?
For support ticketing, we integrate with 5+ sources, including Intercom, Zendesk, Freshdesk, Salesforce Cases, and more.

Does Channeled support integration with Microsoft Teams or Discord?
Channeled enables syncing across Microsoft Teams, available via paid plans. Channeled's integration with Discord is in beta and invite-only.

What support reporting and metrics are available in Channeled?
Channeled works with Slack Connect channels, public Slack channels, and private Slack channels.

What kinds of channels can we support and connect to Channeled?
Channeled works with Slack Connect channels, public Slack channels, and private Slack channels.

Does Channeled support multiple Slack workspaces?
Yes! Channeled supports organizations with multiple Slack workspaces and enables teams to share unified visibility across any connected workspace.

Do I need Slack Connect in order to use Channeled?
No, you do not need Slack Connect to benefit from Channeled. Channeled works with all tiers of Slack and channel types.

GTM Operations and Workflows

How does Channeled work with Zendesk or Intercom?
Channeled enables Slack threads to be escalated to a dedicated helpdesk like Zendesk or Intercom.

How does Channeled work with Salesforce or Hubspot?
Channeled enables customer owners, properties like stages, and activity like Slack threads to be synced with your CRM.

Can we export data from Channeled into other places?
Yes, you push additional data from Channeled into your data warehouse or BI platforms. API access is only available for paid plans and workspaces.

Privacy & Security

Is Channeled SOC 2 compliant?
Channeled is SOC 2 Type 1 & 2 compliant. Channeled adheres to industry-standard compliance frameworks ensuring the security of customer data.