# Jira

Close the loop on follow-up customer tasks from Slack without jumping back and forth in Jira.

contents

- [Enabling the integration](/content/integrations/jira#enabling-the-integration/index.html)
- [Creating a task in Jira from Channeled](/content/integrations/jira#creating-a-task-in-jira-from-channeled/index.html)
- [Viewing a task in Jira from Channeled](/content/integrations/jira#viewing-a-task-in-jira-from-channeled/index.html)
- [Completing a task in Jira from Channeled](/content/integrations/jira#completing-a-task-in-jira-from-channeled/index.html)

> Close the loop on follow-up customer tasks from Slack without jumping back and forth in Jira.

Channeled's Jira integration allows Customer Success teams to create follow-up tasks for their Product and Engineering counterparts in Jira without leaving Slack. Jira updates are then synced bi-directionally from Jira to Channeled – meaning no lost time jumping to Jira to check on progress of an existing task – and faster ability to close-the-loop with customers.

## Enabling the integration

### Connect your Jira Workspace

Use **/channeled-integrations** to see the integrations available in Channeled and select Jira.

## Creating a task in Jira from Channeled

- Select **Add a task** from the **Organize thread** shortcut in Slack
- In the **Create a thread** modal, select **Create in Jira**

## Viewing a task in Jira from Channeled

- Tasks created from related customer threads show up side-by-side with them in the inbox
- Click **View tasks** next to your thread to double-click and view tasks in more detail

## Completing a task in Jira from Channeled

By default, marking a task complete in Jira will mark it completed in Channeled. If you're in Channeled, you can also complete Jira tasks without leaving Slack.

- Click **View tasks** next to the relevant thread to see them in detail
- Click **Mark complete** next the specific task to mark it complete.