# Zapier

Automate Slack channel management like never before.

contents

- [Enabling the integration](/content/integrations/zapier#enabling-the-integration/index.html)
- [Available triggers and actions](/content/integrations/zapier#available-triggers-and-actions/index.html)
- [Ideas to get you started](/content/integrations/zapier#ideas-to-get-you-started/index.html)

> Automate Slack channel management like never before.

Channeled's Zapier integration gives you the flexibility to customize alerts, channel management, responses, and a whole lot more. Learn more about common use cases and how to get started below.

## Enabling the integration

Channeled's Zapier integrations are currently in private beta. [**Chat with us**](/content/request-demo.html) about getting access!

## Available triggers and actions

You can use Zapier to mix and match Channeled triggers and actions with each other, or with other apps your team uses.

### Available Triggers **‍**

- ‍ **When a new message is created** \| _Automatically triggers when a customer sends a new message_ **‍**
- **When a thread is updated** \| _Automatically triggers a thread is updated with a new status, new tag, new owner_ **‍**
- **When a message is unassigned after X minutes** \| _Automatically triggers when a message is kept in "New/Unassigned" status after a certain number of minutes_

### Available Actions

- ‍ **Invite customers to a channel** \| _Allows you to dynamically invite users to a channel you've already created; we recommend using this as a multi-step zap with "Connect a customer channel"_ **‍**
- **Connect a customer channel** \| _Automatically adds a channel into the Channeled inbox_ **‍**
- **Update a customer channel** \| _Allows you to automatically update the Customer's owner or other properties_ **‍**
- **Update a thread** \| _Allows you to automatically add tags, update status, assign an owner, or other properties._ **‍**
- **Reply to a message** \| _Allows you to automatically reply to a message from the original trigger_. **‍**
- **Add an internal comment** \| _Allows you to automatically add an internal comment._ **‍**
- **Send a broadcast** \| _Allows you to send a scaled message to many channels at once based on a trigger (e.g, upon an incident/outage that you might be reporting in another channel)_

## Ideas to get you started

### **When a new message comes in...**

- [**Instantly reply to a customer message**](https://scribehow.com/shared/Instantly_reply_to_a_customer_message__uTYqdOd1SbyutGPt_KSuig)
- [**Instantly assign an owner to the customer message**](https://scribehow.com/shared/Instantly_assign_an_owner_to_the_customer_message__lswIX2MHQ9avlh0TYcKhag)

### When a customer message is waiting for a reply...

- [**Instantly send a message to another channel**](https://scribehow.com/shared/When_a_customer_message_is_waiting_for_a_reply_send_a_notification_in_another_channel__kXz0_Q3eSx-xyh-XJPrd2Q)

### **When a specific incident has occurred...**

- [**Send an automated broadcast to our customers**](https://scribehow.com/shared/When_a_specific_incident_occurs_automatically_send_a_broadcast_to_our_customers__jJjfgxBjSw-c9eEm3BpY2Q)

### When a new channel is created...

- [**Automatically connect it to the inbox**](https://scribehow.com/shared/When_a_new_channel_is_created_automatically_connect_it_to_the_team_inbox__PD8MDm-_RdqLM8i50nesFQ)
- [**Connect it to the inbox and assign a customer owner**](https://scribehow.com/shared/When_a_new_channel_is_created_automatically_connect_it_to_the_team_inbox_and_assign_a_customer_owner__K58uVm-kSrGWFr4TyANnfw)

### When a message is updated...

- [**Alert a channel when a message is updated with a specific tag**](https://scribehow.com/shared/Automatically_alert_a_channel_when_a_message_is_updated_with_a_certain_tag__tea5GYwYQFiXs2LqJg4Aww)
- [**Assign a specific owner when a message is updated with a specific tag**](https://scribehow.com/shared/Automatically_assign_a_specific_owner_when_a_message_is_updated_with_a_certain_tag__X2FA46iVQRe6fyI6cercFw)