Customer channel

magic

without the

mayhem.

Meet customers and customer-facing teams where they work in Slack. Then, scale workflows and automations to everyday tools your teams already use.

SUPPORT, success, AND INTAKE

Run the support operations of your dreams, with a flow everyone loves

• Fully bidirectional sync

• Continue Slack conversations without leaving your helpdesk

• Auto-responses & replies

• Automate initial responses by business hours or issue types

• Customizable Slack forms

• Gather the information you need when support requests are made

• Microsoft Teams & DMs

• Reply to Microsoft Teams from Slack and triage Direct Messages

• Auto-routing & escalations

• Assign messages by priority, topic, or account team

• Works with every helpdesk

• Connect with Zendesk, Intercom, Freshdesk, and more – in minutes

A better way to support in Slack. See it in action →

go to market and growth

Build structured, repeatable customer processes in minutes, not months

• Scale customer alerts, playbooks, and resolution

• Trigger alerts from Salesforce, product databases, or Slack events

• Automate task assignments, playbooks, and escalations

• Automated recaps and summaries to the right stakeholders, at the right time

• Automate sequences, outreach, and broadcasts

• Pre-schedule messages or sequences

• Customize variables, senders, and audiences

• Message across channels and DMs

• Manage subscriptions or templates

High-touch results. Scaled-touch efficiency.

Kanban Board

A customizable inbox or kanban view to work across Slack tasks, threads, and teams.

Team Workspace

A central hub that gives your team the relevant updates across their customer base.

Channel Drilldowns

An organized view of datapoints from each channel across support and success.

Dashboards and Metrics

Robust reporting across engagement, volume, support, and productivity.

Teams of all sizes use Channeled to power their best customer work.

Clay scales AI and white-glove support for 15K users and 70+ Enterprise channels.

Mutiny implements Slack support across a 4K community.

Mutiny used Channeled to launch support in Slack  in less than 3 weeks.

WorkOS scales product newsletters to 800+ customer channels.

Learn how WorkOS scales support across their Slack community and white-glove workspace.

Get started today.

Used by hundreds of happy teams. Yours could be next.